Nichola trained as a nurse, qualifying from Guy’s and Lewisham School of Nursing in 1991. Since that time she has enjoyed a wide variety of roles in the NHS including staff nurse, ward sister, nurse specialist, clinical education advisor and deputy director of nursing in a number of different hospitals in London and the East Midlands. Nichola is also a Registered Nurse Teacher and has taught student nurses at Kings College London and Brighton University. Nichola has been a Director of Nursing and Quality in a Clinical Commissioning Group (ensuring the quality of patient services across GP practices, hospitals, community and mental health services as well as care homes in Nottinghamshire) and is currently Executive Director of Quality Improvement and Patient Safety at East Midlands Ambulance Service (EMAS) where, as a member of the Trust Board, she is responsible for patient safety and experience, infection prevention and control, safeguarding, health & safety, mental health strategy, coroners services, freedom to speak up and frequent callers. Above all Nichola has a joint responsibility with her Executive Director colleagues in ensuring that EMAS is both a safe, compassionate and effective place to receive care but also a great place to work. Nichola is passionate about learning from patients’ and staff members’ experiences to continually improve services.