Nicola Thompson, Chief Operating Officer at MADE.COM, has over 15 years’ experience working in high-growth, direct-to-consumer ecommerce brands. She has worked in various stages of business; from start-ups and small and medium-sized enterprises, to scale growth £2bn+ turnovers. Prior to joining MADE in 2019, she spent 5.5 years working at ASOS where she was part of the executive team and responsible for category expansion, international growth strategy and customer care.
Nicola is passionate about building a culture and teams that create exceptional customer experiences, making the driving force of growth and innovation within businesses. In her current role at MADE, Nicola oversees the daily operation of the overall business, and continuous development of the end-to-end customer journey across all of the brand’s global markets.